SLA Maintenance Packages

Tiered maintenance and SLA coverage tailored to your building.

Egetürk’s service concepts are based on a customer-focused approach. You will not encounter any unexpected bills beyond the service packages you have selected. For all replacement parts that require replacement, our expert sales representatives will contact you and provide a quote. After the necessary approval processes are completed, the request is added to the queue, and the necessary replacement procedures are initiated.

Maintenance period

Feature	Standard Elevators and Escalators	Platinum Elevators and Escalators	Professional Elevators and Escalators
Egetürk Preventive Maintenance	✓	✓	✓
Egetürk Voice Voice Service	×	×	✓
Egetürk Cloud Online Platform	×	✓	✓
24/7 Call Center Support	✓	✓	✓
Online Notification System	✓	✓	✓
Online Service Tracking	×	✓	✓
Retrospective Failure Analysis System	×	×	✓
Egetürk Engineer Interim Control Service	×	✓	✓
Emergency Rescue Service	✓	✓	✓
Spare Parts Replacement	PAID	PAID	PAID
Vocational Competence Certified Technical Personnel	✓	✓	✓
Service Response Time	24 HOURS	2 HOURS	30 MINUTES
Products to be Used in Maintenance	PAID	PAID	FREE
Shuttle Service During Working Hours on Weekdays	✓	✓	✓
Service Outside Working Hours on Weekdays	09:00 - 18:00	18:00 - 24:00	24 HOURS
Shuttle Service on Saturdays	×	09:00 - 13:00	24 HOURS
Sunday Shuttle Service	×	×	24 HOURS
Multilingual Agent Support	✓	✓	✓
Unit General Status Reporting at Six Monthly Intervals	×	✓	✓
Egetürk Mobile Application	×	✓	✓
	Get a Quote / Contact Us	Get a Quote / Contact Us	Get a Quote / Contact Us

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