Customer Support

At Egetürk Elevator, we are fully aware of how critical after-sales services are for the sustainability of vertical transportation systems and user safety. Our customer support infrastructure is designed to ensure the uninterrupted operation of elevators and escalators in all the buildings we serve—from residential properties to industrial facilities—to provide prompt responses to user inquiries, and to offer immediate solutions to technical needs.

Thanks to our advanced call center infrastructure and digital tracking systems, service requests, periodic maintenance requests, or malfunction reports from your buildings are logged immediately. Notifications received at the center are routed via an intelligent location-based dispatch system to our nearest specialized mobile technical team currently on-site. This enables us to arrive on-site and intervene well within legal timeframes—especially in emergency situations such as being trapped—in a much shorter time than required by law. Every call process is meticulously monitored by our quality control teams with the goal of zero errors and maximum customer satisfaction.

We provide comprehensive technical consulting services through our team of expert engineers—not only during breakdowns but also for scheduled maintenance processes, the interpretation of regulatory inspection reports (red-tag inspections), and modernization needs. In accordance with our principle of transparent reporting, all maintenance and repair operations are digitally recorded and regularly submitted to building management. To experience the convenience of working with a technical partner who is highly responsible, trustworthy, and operates without interruption, you can reach our support center at any time of the day.