Elevator Maintenance and Legal Regulations FAQ | Egetürk

Elevator Maintenance and Legal Regulations FAQ | Egetürk

Explore the answers to the most frequently asked questions about elevator maintenance, annual inspections, and legal regulations with the expertise of Egetürk.

How can I get a quote for elevators, escalators, or moving walkways for my new construction project? +
To determine the solutions best suited to the vertical and horizontal transportation needs of your new construction project and to receive a price quote, you can quickly contact Egetürk Elevator team of experts. To initiate our quotation process, you can fill out the request form on our website and submit your project’s architectural drawings (shaft dimensions, floor plans, ceiling-to-shaft-bottom distances) to our technical team.
Additionally, specifying your project’s intended use—such as residential, commercial, shopping center, hospital, or infrastructure facility—along with the required passenger capacity and number of stops, will help us select the electric or hydraulic drive system best suited to your building’s vertical traffic volume. Once your request reaches our headquarters, our expert engineers will review your architectural plans, a free site survey will be conducted at your construction site if necessary, and we will prepare and present to you a technical and commercial proposal that is fully compliant with the international EN 81/20 and EN 115 safety standards and best suited to your budget.
According to elevator regulations, who is the building manager or property manager responsible for ensuring the safe operation of the elevators in the building? +
According to the official regulations published by the relevant ministry, the building manager or administrator refers to the manager, the board of directors, or the unit owners themselves, as legally elected by the building’s unit owners’ association. In multi-unit residential complexes, however, this responsibility falls to the legally designated complex management.
In accordance with the regulations, the building manager is directly responsible for ensuring that elevators operate safely in a manner that does not endanger the lives or property of users. In this regard, the manager’s primary duties include having the elevators inspected at least once a year by an accredited Type A inspection agency, having them serviced at least once a month by an authorized service company such as Egetürk Elevator, and addressing any identified technical deficiencies (red-tag conditions) within the legally prescribed timeframes to ensure safe use (the green-tag process).
What are the legal duties and responsibilities of the building manager or management under the regulations governing periodic inspections and operation of elevators? +
In accordance with legal regulations, the building manager or management is legally responsible for the uninterrupted and safe operation of the elevators in the building. In this context, the basic legal duties and responsibilities that the manager must fulfill are as follows:
  • Making a Maintenance Contract with the Authorized Service: In order to ensure the safe operation of elevators, it has the Turkish Standards Institute (TSE) Service Qualification Certificate. Egeturk Elevator signing a monthly periodic maintenance contract with an authorized elevator company.
  • Performing Annual Periodic Checks: To ensure that the elevators are inspected by the relevant municipality and accredited Type A inspection organization at least once a year, to apply for the inspection and to pay the inspection fee.
  • Closing Red Labeled Unsafe Elevators: If a red label is placed indicating that the elevator is unsafe as a result of the inspections, it is necessary to legally prevent the use of the elevator, lock it and eliminate the deficiencies. Egeturk Elevator To initiate the necessary revision process with its expertise within 60 days.
  • Keeping Maintenance and Logbook: To legally keep the elevator logbook, which includes all monthly maintenance, part replacements, malfunction repairs and annual inspection reports, in the building archive.
In case the building management neglects these duties and a possible elevator accident occurs, all legal, financial and criminal responsibilities that arise directly belong to the building manager and floor owners.
What is the legal and criminal liability of the building manager or property management in the event of a potential elevator accident? +
According to Turkish legislation and Supreme Court decisions, the building manager is primarily responsible for the security of common areas and elevators in the building. When a possible elevator accident occurs, the legal responsibilities of the building manager are examined in two main dimensions: civil and criminal:
  • Criminal Liability (Turkish Penal Code): If monthly maintenance of the elevator Egeturk Elevator or if the elevator is not sealed and left open for use even though it received a red label during the annual inspection, the manager is directly deemed to be "primarily at fault". In case of injury or death as a result of the accident, the manager will be tried in high criminal courts with a request for imprisonment for the crimes of "Causing Injury by Negligence" or "Causing Death by Negligence" within the scope of the Turkish Penal Code.
  • Legal and Material Liability (Law of Obligations): In cases of material and moral compensation filed by the victim or his family, if the manager and the flat owners are found to be at fault, the court may order compensation to be paid at very high rates. The manager may directly face the financial cost of this compensation obligation because he neglected his legal duties.
The only way to completely protect building management from all these legal and criminal risks is; monthly periodic maintenance of the elevator without interruption Egeturk Elevator gibi belgeli bir firma Entrusting its expertise and ensuring that the elevator receives a green label during annual inspections.
When an elevator accident occurs in a building, what are the first steps the building manager must take from a legal and operational standpoint? +
When an elevator accident occurs, it is vital for the building manager to follow these steps in order to both protect human life and correctly fulfill their legal obligations in legal processes:
  • Notify Health and Rescue Teams: The first priority is always human health. Without wasting any time 112 Emergency Call Center should be called to ensure that ambulance and fire brigade teams arrive at the scene. Additionally, the situation should be reported to your elevator service company immediately.
  • De-energize the Elevator and Secure the Area: In order to prevent the accident from escalating or any other technical failure, the elevator's electricity must be cut off immediately from the main panel. The floor and the area around the cabin where the accident occurred should be closed with tape, preventing curious citizens from approaching the area.
  • Never Intervene at the Crime Scene: Until the official authorities arrive, no technical intervention should be made to the elevator cabin, engine room, doors or panels where the accident occurred, and no parts should be relocated. It should not be forgotten that the crime scene is evidence.
  • Make Official Reports and Protect Security Cameras: A written report containing the moment and time of the incident and the statements of witnesses, if any, should be prepared immediately by the building management. If available, the building's security camera recordings should be backed up and preserved to be delivered to law enforcement.
It is of critical importance for building managements to remain calm in times of crisis such as these and to operate legal processes correctly. In this direction Egeturk Elevator , which is experienced in its field and offers 24/7 uninterrupted customer support, provides great convenience for building managements to receive the most accurate guidance by ensuring that expert technical teams reach the site quickly in case of emergency.
Where should I officially file a complaint regarding technical deficiencies, unsafe conditions, or elevator maintenance services that do not comply with standards? +
The authorized official institutions to which you can report legal non-compliances regarding the safety, maintenance or inspection of elevators and companies providing irregular services are:
  • T.R. Ministry of Industry and Technology (Product Safety): Cases such as production defects in elevators, the use of poor quality/non-CE certified parts or the elevator company's lack of legal authorization documents (TSE Service Qualification Certificate) are directly reported to the Ministry of Industry and Technology CİMER (Presidential Communication Center) line or the Ministry's General Directorate of Technical Regulations unit.
  • Relevant District Municipality (Directorate of Zoning and Technical Affairs): You can directly submit a petition to the district municipality to which the building is located, in cases where the elevator in your apartment is not inspected annually, it continues to operate without being sealed even though it has received a red label, or the seal of the sealed elevator is illegally removed.
  • Ministry of Commerce (Consumer Rights and Commercial Nonconformities): In order to protect your rights in cases such as contract violations with the elevator company, exorbitant pricing or incomplete service Consumer Arbitration Committeesor Provincial Directorates of Commerce.
The safest solution for building managements who do not want to deal with all these bureaucratic and legal complaint processes; Our aim is to entrust elevator systems to registered, legally authorized and reliable organizations from the very first moment. In this process Egeturk Elevator , whose entire production, installation and maintenance processes are fully compliant and certified with ministry legislation, ensures that your building always gets full marks from legal inspections, eliminating the risks of non-compliance from the very beginning.
Once the elevator’s annual periodic inspection has been completed, what are the legal procedures the building manager must follow and the steps they must take? +
After the annual periodic inspection carried out by the accredited type A inspection body, the building manager is legally required to follow the following steps according to the label color given to the elevator in the inspection report:
  • Receive and Review the Audit Report: The official control report prepared by the inspection organization is notified to the building management. The technical condition of the elevator in the report; It is classified as one of the labels: Red (Unsafe), Yellow (Defective), Blue (Slightly Defective), or Green (Defective).
  • Take Action If Red or Yellow Tag Received: In case these labels are affixed indicating that the elevator is high or low risk, the building management is obliged to correct all technical deficiencies specified in the report. In this process, you must initiate revision work by contacting your elevator maintenance company within the legal periods (60 days for Red label, 120 days for Yellow label).
  • If Blue or Green Label Received, Maintain Current Order: In the case of a blue or green label indicating that the elevator is safe, there is no legal obstacle to using the elevator. The manager must continue to carry out monthly periodic maintenance without interruption in order to ensure the continuity of this safe condition of the elevator.
  • Apply for Follow-up Control (Re-Examination): After the deficiencies of the red or yellow labeled elevators are corrected, the building management should re-apply to the inspection organization and request follow-up control. The first follow-up check within the legal period is free of charge.
It is critical for building managements to manage the post-inspection processes correctly, both to protect themselves from criminal sanctions and to ensure the safety of building residents. In this direction Egeturk Elevator , who are fully aware of the legislation and international standards, ensures that the deficiencies in the inspection report are quickly eliminated with the most accurate engineering solutions and helps your elevator obtain the green label, which is the symbol of safety, as soon as possible.
For annual periodic elevator inspections, is a fee charged for follow-up inspections conducted to verify whether deficiencies identified during the initial inspection have been corrected? +
According to the relevant legal legislation, as a result of annual periodic inspection red (unsafe) or yellow (defective) label, after the technical deficiencies in the report are eliminated There is absolutely no fee for the first follow-up control (re-examination).
However, this free right and the operation of the legal process are subject to certain rules and periods:
  • Legal Time Limit: The shortcomings of red label elevators 60 days, and yellow label elevators 120 days . The first follow-up examination within these legal periods is carried out free of charge by the examination institution.
  • Situations Where Fees Are Received: If the building management exceeds these legal periods or during the first follow-up check, it is determined that the deficiencies are still not corrected and depending on the elevator remaining for the second time a third inspection (second follow-up check) If necessary, the inspection body has the right to request a full periodic inspection fee again from the building management.
Building managements do not face additional inspection costs and can directly control the first follow-up control green label In order to pass, it is very important that the revision processes are carried out with expert institutions. In this process Egeturk Elevator Working with professional companies with certified technical staff who are fully versed in current EN 81-20 standards and regulations, such as, ensures that the deficiencies in the report are eliminated at the first time, error-free and on time, ensuring that the follow-up control is completed successfully.
What steps must the building manager and technical supervisors take when an accredited Type A inspection organization arrives at the building for the annual periodic inspection? +
When the inspection teams arrive at the building on the annual periodic inspection day, the building management must follow the following steps in order to complete the inspection process completely and safely, in accordance with the legal regulations:
  • Have an Authorized Maintenance Company Ready on Site: In accordance with the legal regulations, it is mandatory for the authorized service personnel who undertake the monthly maintenance of the elevator to be on site in order to test the mechanical and electrical safety equipment of the elevator during annual inspections. You should ensure that the technical team of your elevator company accompanies the inspection engineers during the inspection time.
  • Make Necessary Documents and Identity Checks: The inspection personnel who came to the building were informed by T.R. Check the official identity cards of the accredited type A inspection organization authorized by the Ministry of Industry and Technology. Keep the past maintenance records and elevator registration documents of the elevator ready.
  • Inform Occupants in Advance and Close Elevator: During the inspection, movement in the building must be stopped completely as elevators will be tested between floors, rope and brake tests will be performed, and power outages will be applied. Before the inspection begins, a warning "Annual Inspection is Performed on the Elevator, Never Use It" should be hung on the landing doors and the cabins should be closed for use.
  • Provide Access to Engine Room and Well Surroundings: Keep the necessary keys ready so that inspection engineers can easily access the elevator engine room, control panels and elevator shaft. Make sure these areas are clean, well-lit and free of foreign objects.
A professional technical infrastructure support is of great importance in order to get through the inspection day without any problems and to make accurate measurements without damaging the elevator's test mechanisms. In this process Egeturk Elevator that have a high awareness of responsibility and full knowledge of legal regulations and test protocols in EN 81 standards; It directly contributes to the completion of the inspection process quickly, safely and with the most accurate results by ensuring that our technical teams accompany the inspection engineers in the field completely and professionally on the inspection day.
Can annual periodic inspections be carried out for elevators located in buildings that have not yet received an occupancy permit (building permit)? +
Yes, it is legally possible to carry out annual periodic checks of elevators in buildings that do not have an occupancy permit, and it is mandatory for both the life safety of the building occupants and legal responsibilities. In accordance with the current legislation published by the Ministry of Industry and Technology, in order for an elevator to be subject to periodic inspection, it is not taken into account the occupancy status of the building, but the fact that the elevator has been physically put into operation and life/use in the building has begun.
In buildings that do not have occupancy, but where floor owners have started to reside, the contractor company, the building manager or the current temporary management are legally responsible for the safe operation of the elevator, monthly maintenance and annual inspection application. An accredited type A inspection body comes to the building, applies the necessary tests and affixes the appropriate label color (Red, Yellow, Blue or Green) according to the technical condition of the elevator. The fact that the occupancy process is ongoing does not provide a legal exemption for the unsafe (red tag) use of the elevator.
It is of great importance for building managements to build all vertical transportation processes on a professional basis in order to avoid legal and technical problems in buildings during the occupation process. At this stage Egeturk Elevator that work in full compliance with international EN 81-20/50 norms in the processes of manufacturing, assembly and preparation of the first registration files; While it accelerates the completion of the occupancy process of your building, it also helps your elevators pass all legal inspections successfully at the first time and obtain the green label, which is the symbol of security.
Is it legally required for elevators in buildings to undergo annual periodic inspections? +
Yes, it is a legal requirement that all elevators in buildings and commercial facilities undergo a periodic inspection at least once a year. In accordance with the Elevator Periodic Inspection Regulation published by the Ministry of Industry and Technology, these inspections must be conducted by accredited Type A inspection organizations to determine whether the elevators are operating safely.
The building manager or property management is legally responsible for arranging annual inspections and submitting the inspection application. These mandatory inspections certify that the elevators comply with safety standards for life and property. If elevators are found to have not undergone an annual inspection, or if they are determined to be unsafe (red-tagged) following an inspection but are not brought into compliance within the legal timeframe, the relevant municipal authorities will seal the elevator, rendering it inoperable, and legal penalties will be imposed on the building management.
It is important for building management to seek professional support to navigate these mandatory legal processes smoothly and avoid facing criminal penalties. In this regard, obtaining maintenance and technical support from established companies like Egetürk Elevator —which are fully versed in international standards and current regulations—ensures that your elevators remain fully compliant with legal criteria at all times, eliminates the risk of receiving a red label, and helps you pass inspections with a green label—the symbol of safety—every time.
Is it mandatory to have authorized personnel on-site who can intervene from outside the building to rescue people trapped in an elevator? +
Yes, it will be able to provide safe rescue intervention from outside in case of stranding in elevators in buildings and commercial facilities It is a legal obligation to have at least one authorized and trained personnel (building officer, security or technical officer). In accordance with the Elevator Maintenance and Operation Regulation, the authorized company that undertakes the monthly maintenance of the elevator is obliged to provide written and practical "Rescue Training" to the people determined by the building management and to document this training.
It is strictly forbidden for unauthorized persons or building residents who have not received rescue training and who do not know the elevator's brake release and floor leveling mechanisms to intervene in the elevator from outside. Interventions made by unauthorized persons based on hearsay may lead to fatal accidents such as sudden rapid sliding of the cabin or untimely opening of the doors. For this reason, even if there are trained personnel in the building, in complex and risky situations, the authorized service or fire brigade should be notified directly.
It is critical for building managements to work with business partners with high awareness of responsibility in order to manage crisis moments legally and safely. In this direction Egeturk Elevator , we provide and certify free of charge practical and safe elevator rescue training in accordance with international EN 81 standards to building staff and managers in all buildings we undertake monthly periodic maintenance. With our 24/7 emergency breakdown and customer support line, we relieve the burden of building managements by reaching the site as soon as possible with our expert mobile teams in case of any negativities that may occur in your buildings.
Is an elevator company required to notify building management in writing of any technical deficiencies and safety risks it identifies during monthly routine maintenance? +
Yes, the elevator company, which provides monthly periodic maintenance services, reports all technical deficiencies, wearing parts and situations that pose a risk to life safety to the building management that it detects during maintenance. It is a legal obligation to report in writing. In accordance with the Elevator Maintenance and Operation Regulation, the maintenance company is obliged to prepare a detailed service/maintenance form after each monthly inspection and to deliver a copy of this form to the building manager for signature.
This written notification serves as evidence in legal processes and ensures that the building management is aware of the status of the elevator. If the maintenance company detects a vital security vulnerability in the elevator (for example, rope wear, brake failure or door lock problem), it must clearly state this in its report and warn the building management in writing that the elevator should not be operated until the deficiency is corrected. If the management does not correct the deficiencies or continues to operate the elevator despite the written notification, all legal and criminal liability that arises passes directly to the building management.
It is of great importance for building managements to work with companies that provide transparent reporting in order to both legally secure themselves and protect the life safety of building residents. In this direction Egeturk Elevator , we work with the principle of zero error in monthly periodic maintenance and, thanks to our technological infrastructure, we instantly record even the smallest technical details we detect in the field on digital service forms. By instantly delivering these transparent and legally compliant reports to building managements in written and digital form, we directly contribute to your buildings always remaining safe during legal inspections and avoiding red tag risks.
How can we understand whether an elevator company with which we will sign a contract for elevator maintenance is a legal, authorized and reliable organization? +
To whom you will entrust the vertical transportation systems in your buildings elevator companies , the most basic criterion that determines whether the company is legal and authorized is its official authorization documents. A reliable elevator maintenance service and fully fulfill your legal responsibilities, you should definitely check whether the company you will sign a contract with has the following legal documents and conditions:
  • TSE Service Qualification Certificate (TSE-HYB): In order for a company to provide elevator service and maintenance services, it is legally mandatory to have this certificate issued by the Turkish Standards Institute. You should check whether the document is up-to-date and suitable for the elevator types it covers.
  • T.R. Ministry of Industry and Technology Registration: It is a legal obligation for the company to be a registered organization registered in the ministry's database and officially authorized to install and maintain elevators.
  • CE Certificate of Conformity and EN 81 Standards: The company you will choose must have CE certificates showing that it produces in accordance with international safety norms (EN 81-20/50) in its manufacturing and assembly processes.
  • Engineering Competence and Insurance: The company must have SMM certified mechanical or electrical engineers, and field personnel must have professional qualification certificates. Additionally, the company's third-party liability insurance protects the building management against possible risks.
Building managements working with unauthorized or underhanded companies directly results in receiving a red tag in annual inspections and being held legally responsible in case of possible accidents. In this direction Egeturk Elevator such as, whose entire production, assembly and maintenance infrastructure is fully compliant with the ministry legislation, has the TSE Service Qualification Certificate and provides service at international quality standards. elevator companies provides a safe elevator performance that works uninterruptedly and with zero error while completely legally securing your building.
There is an elevator in active use in our building. As the building management and unit owners, what are our legal obligations? +
In buildings containing active vertical transportation systems, there are three basic legal obligations that flat owners and building managers must fulfill in order to ensure user life safety and to be protected from criminal sanctions. Professional elevator companies , are as follows:
  • Performing Regular Monthly Maintenance: In accordance with the Elevator Operation and Maintenance Regulation, all elevators in buildings must be inspected at least once a month by an elevator company authorized by the Ministry of Industry and Technology and holding the TSE Service Qualification Certificate. Regular elevator maintenanceprevents wear of systems, reduces failure rates and prevents sudden stops.
  • Following Annual Periodic Checks: Building managements are obliged to ensure that elevators are subjected to comprehensive safety tests at least once a year by the relevant municipality and accredited Type A inspection body. As a result of these inspections, official labels (Red, Yellow, Blue, Green) determining the legal status of the elevator are affixed.
  • Ensuring Safe Use and Eliminating Risks: If a red or yellow label is received during annual inspections indicating that the elevator is unsafe, the manager is responsible for correcting the technical deficiencies within the legal periods. Elevators with red labels whose deficiencies are not corrected are sealed by the municipality and closed for use.
It is very difficult for building managements to manage all these bureaucratic, technical and legal processes perfectly on their own. In this process Egeturk Elevator Ministry registered, TSE certified enterprises that manufacture and assemble in accordance with international EN 81-20/50 standards elevator companies is the safest solution. The monthly maintenance and legal revision supports we offer with our professional technical service staff ensure that your elevators always remain at the green label level, while completely freeing the building management from all legal and criminal risks.
Is it mandatory to have elevators in buildings and commercial facilities maintained, and how often must elevator maintenance be performed by law? +
Yes, it is a legal obligation to regularly maintain all elevators actively used in buildings, business centers and public areas. In accordance with the provisions of the Elevator Operation and Maintenance Regulation published by the Ministry of Industry and Technology, in order for elevators to operate uninterruptedly, safely and comfortably in the transportation of people, cargo and vehicles elevator maintenance frequency is legally at least once a month (every month) .
Building managers and site managements are legally authorized to carry out monthly periodic maintenance of elevators with the Turkish Standards Institute (TSE) Service Qualification Certificate. elevator companies He is responsible for carrying it out by hand. In case monthly maintenance is neglected or outsourced to underprivileged persons who do not have legal authority;
  • Mechanical and electronic parts of elevators wear out rapidly, causing large malfunction costs.
  • Annual official inspections indicate that the elevator is directly at high risk red tag is pasted.
  • Elevators whose deficiencies are not corrected or left neglected are sealed and closed to use by the relevant municipality teams.
  • Most importantly, in the event of a possible elevator accident, the building management will be legally deemed to be directly at fault and face heavy legal and criminal sanctions.
It is critical for building managements to work with corporate business partners to fully fulfill their legal responsibilities and protect the life safety of building residents at the maximum level. In this direction Egeturk Elevator authorized person whose entire service infrastructure is fully compliant with ministry legislation and international EN 81 standards elevator companies is the safest solution. The uninterrupted service we offer with our expert engineers and certified field personnel elevator maintenance service extends the operating life of your systems and ensures that your elevators always pass official inspections with the green label, which is the symbol of security.
Is the building manager legally responsible for arranging monthly routine maintenance of elevators in apartment buildings and residential complexes and ensuring their safe operation? +
Yes, in accordance with the Elevator Operation and Maintenance Regulation and the provisions of the Condominium Law put into effect by the Ministry of Industry and Technology, it is directly responsible for regular maintenance of elevators The building manager or site management is responsible. Legal legislation places the responsibility of keeping elevators, which are common areas in buildings, in working order in a way that does not endanger the life and property safety of users, entirely on the building manager.
Within the scope of this legal responsibility, the critical obligations that the building manager must fulfill without delay are as follows:
  • Signing a Contract with an Authorized Company: Registered with TSE Service Qualification Certificate for regular monthly inspection of elevators elevator companies .
  • Organizing Annual Audits: To follow the type A accredited inspection controls, which are mandatory to be carried out once a year, and to manage the inspection process.
  • Preventing Use: To legally close down unsafe elevators that receive a red label during annual inspections because they pose a life safety risk, until the necessary revisions are made.
Neglect of these duties by building managers may result in the elevator being sealed by the municipality due to lack of maintenance or, more importantly, facing legal lawsuits. If it is determined that the monthly maintenance of the elevator has been neglected in the event of a possible accident, the manager may be directly considered "primarily at fault" and tried in the high criminal courts.
The best step is for building managements to choose a corporate business partner so that they can fulfill these major legal obligations completely and safely. In this process Egeturk Elevator Professional staff with certified engineers whose entire operational process is fully compliant with ministry legislation elevator companies offers great convenience. The registered elevator maintenance service and our transparent digital reporting infrastructure completely secure your building legally, while ensuring that your elevators always operate at green label standards, uninterruptedly and with high performance.
Is it legally required to sign the monthly periodic maintenance contract for the elevator in our building with the original company that installed and manufactured the elevator? +
No, you are not legally obliged to make a monthly periodic maintenance contract for the elevators in your buildings with the company that first installed or produced that elevator. In accordance with the Elevator Operation and Maintenance Regulation published by the Ministry of Industry and Technology, building managements and site managers have the legal right to sign a maintenance contract with any authorized elevator company after the warranty period of the elevator is completed.
However, the single and most important restriction that building managements must legally pay attention to in this selection process is this: The company with which the contract will be signed must have a certificate issued by the Turkish Standards Institute (TSE). TSE Service Qualification Certificate (TSE-HYB) and ministry registration is required. Persons without legal authority, under-the-radar or undocumented elevator companies are legally invalid and will directly lead to a red tag in annual official inspections.
Building managements can choose corporate companies that provide faster service, have a strong spare parts stock and produce economical solutions, regardless of the original manufacturer of their elevators. In this direction Egeturk Elevator Professionals, whose entire infrastructure is fully compliant with international EN 81-20/50 standards, is TSE certified and has a certified expert engineer staff who can intervene in any brand/model elevator system. elevator companies is the safest solution. The registered elevator maintenance service extends the operating life of your elevators, minimizes failure rates and legally secures your building, regardless of the original manufacturer brand.
What documents related to elevators must building management and property managers legally maintain and retain? +
In accordance with the elevator regulations put into effect by the Ministry of Industry and Technology, it is a legal obligation for building managers to keep official documents regarding the operation, maintenance and inspection processes of elevators in a regular archive. The basic documents that must be submitted in official inspections, municipal controls or possible legal processes and must be kept in the building archive are as follows:
  • Elevator Registration Certificate (Green File): It is the most important official document received from the relevant municipality after the first installation of the elevator, showing that the elevator has been legally put into operation.
  • CE Certificate of Conformity and Technical File: Installer elevator companies CE certificate, electrical-hydraulic projects and user manuals that confirm that the elevator is produced in accordance with international EN 81-20/50 safety standards.
  • Current Elevator Maintenance Contract: An authorized person with TSE Service Qualification Certificate elevator service and the building management, with wet signature or e-signature.
  • Monthly Periodic Service and Maintenance Forms: Regular monthly elevator maintenance These are service forms signed by the technical personnel, showing the operations performed and any technical deficiencies, if any. It is legally recommended that these forms be kept for at least 5 years.
  • Annual Periodic Control Inspection Reports: These are official inspection reports that are notified to the building management after the annual inspections by accredited type A inspection bodies, showing the label color (Red, Yellow, Blue, Green) and technical condition of the elevator.
  • Elevator Log (Maintenance) Book: It is the official record book in which all technical interventions made to the elevator, part replacements, malfunction repairs and annual inspection results are recorded in chronological order.
The fact that building managements keep these documents complete is both official proof that they fulfill their legal responsibilities and preserves the institutional memory of the building. In this direction Egeturk Elevator , we safely store the technical operation history, part replacement reports and service forms of all the buildings we undertake monthly maintenance in our digital cloud infrastructure. Thanks to this transparent and traceable digital archive support we offer to building managements, we ensure instant access to all necessary documents during official inspections or in times of need, and completely eliminate the bureaucratic burden on managements.
Which agencies or organizations are authorized to conduct the mandatory annual periodic inspections and safety checks of elevators in buildings and commercial facilities? +
According to elevator legal regulations, only Type A Inspection Bodies. In order for an institution to conduct this audit, it is a legal obligation to be accredited by the Turkish Accreditation Agency (TÜRKAK) within the scope of the TS EN ISO/IEC 17020 standard and to be officially authorized by the Ministry of Industry and Technology.
The functioning of the process and the authorized institutions within this legal framework are as follows:
  • Relevant District Municipality Authority: The district municipalities to which the buildings are located sign an official protocol with a Ministry-approved Type A Inspection Organization (for example, TSE, MMO or private accredited inspection companies) for the inspection of elevators within their borders.
  • Protocol Inspection Organization: Building managers cannot directly select any firm to perform an annual inspection; They are obliged to apply to the legal Type A Inspection Institution with which the municipality they are affiliated has signed a contract with.
  • Status of Maintenance Companies: Undertakes monthly routine checks and repairs of elevators elevator companiescannot legally issue annual periodic inspection reports or attach labels to elevators that they maintain or in other buildings. However, they must be present in the field to accompany the inspection engineers during the legal inspection.
It is important for building managements to receive professional support to avoid any technical problems on the official inspection day and to complete the inspection process completely. In this direction Egeturk Elevator whose entire infrastructure is fully compliant with international EN 81-20/50 norms and registered. elevator companies offers great comfort. Authorized elevator maintenance Our staff accompanies the inspection engineers on site full-time and professionally when the Type A Inspection Organization appointed by the municipality comes to your building. This strong technical partnership, which ensures that the tests are carried out without any errors, guarantees that your elevator will receive the green label, which is the symbol of safety, as soon as possible.
If an elevator is found to be noncompliant following annual inspections and receives a red label, can building residents continue to use it? +
No, it was determined to be a high risk in terms of life and property safety during annual periodic controls red tag The use of a bonded elevator is strictly prohibited by law. In accordance with the Elevator Periodic Control Regulation published by the Ministry of Industry and Technology, elevators that receive a red label are classified as "unsafe" and must be closed to operation until their legal deficiencies are corrected.
The legal process and obligations of building management for an elevator with a red label are as follows:
  • Obligation to Close the Elevator: The building manager is legally obliged to prevent the use of the elevator, disable the cabin and lock the landing doors from the moment the red label is affixed.
  • 60 Day Revision Period: The building management is legally required to eliminate technical nonconformities in the elevator. 60 days time allowed. During this period, authorized professional elevator companies .
  • Sealing and Legal Sanctions: If the elevator's deficiencies are not corrected and follow-up inspection is not carried out within the legal period of 60 days, the inspection organization shall notify the relevant municipality of the situation. Municipality teams come to the building and officially seal the elevator and close it for use.
  • Legal Liability: If a red-tagged elevator is not turned off and allowed to be used and an elevator accident occurs in the process, the building management and flat owners are considered legally "primarily at fault" and face heavy criminal sanctions under the Turkish Penal Code.
Building managements must take quick action to protect themselves from these serious legal risks and to secure the lives of building occupants. In this process Egetürk Elevator Registered corporates with TSE Service Qualification Certificate elevator companies is the best step. Professional elevator maintenance and our revision staff quickly eliminates all non-conformities specified in the inspection report according to international EN 81-20/50 and EN 81-80 standards. Your elevator, the symbol of security, as soon as possible, without facing additional inspection costs green label It ensures that your building is completely legally secured.
What do the colored labels in elevator periodic inspection reports mean? +
Label colors affixed to elevators by inspection bodies as a result of annual official inspections indicate the safety degree and legal status of the system:
  • Red Label: It indicates that the elevator is high risk and unsafe and should not be used until the technical deficiencies are completely eliminated.
  • Yellow Tag: It indicates that the elevator is defective and the detected deficiencies are legally required to be completed within 120 days.
  • Blue Label: Indicates that the elevator is slightly defective, but does not pose a legal safety risk in terms of use in its current condition.
  • Green Label: It certifies that the elevator is fully compliant with international standards and life safety criteria, flawless and at the safest level.
Does the building management's responsibility end for an elevator that has been assigned a blue or green label? +

No, the fact that an elevator receives a blue or green label during annual inspections does not mean that the building management’s legal responsibilities regarding that elevator have permanently ended. These labels merely indicate that the elevator complied with legal standards on the day the inspection was conducted. To ensure the continuous protection of the residents’ safety, it is a legal requirement for building managers to continue having the elevator’s regular monthly maintenance performed without interruption each month by elevator companies with the appropriate legal authorization.

What should building management consider when changing elevator service providers? +

Building management has the right to change its current maintenance company for reasons of service quality or economic considerations. When signing a contract with a new company, it is essential to verify that the selected firm holds a current Service Competency Certificate (TSE-HYB) issued by the Turkish Standards Institute (TSE) and is registered with the Ministry of Industry. By choosing corporate elevator companies—such as Egetürk Elevator—that are fully compliant with all legal registrations, maintain a robust inventory of original spare parts, and employ certified expert engineers, the building’s legal safeguards must be fully protected, and the elevator’s “green label” status must be maintained.

What is an elevator registration certificate, and who is responsible for obtaining it for a newly constructed building? +

An elevator registration certificate is an official document that certifies a newly installed elevator was manufactured in accordance with the international EN 81-20/50 standards and is legally authorized for operation. To obtain this certificate, the authorized company that installed the elevator must prepare the necessary technical documentation, complete the first annual inspection with a green label, and then submit an application to the relevant municipality. The responsibility for the legal follow-up of the registration process and obtaining the certificate lies with the contractor firm responsible for the building’s construction or the legally designated building managers.

Under what circumstances is elevator inspection or modernization required in buildings? +

An elevator must undergo modernization or overhaul in two main situations. First, if the elevator is deemed unsafe during annual official inspections and receives a red tag, it is a legal requirement to rectify the technical nonconformities listed in the report. Second, if the elevator’s mechanical components have reached the end of their economic life, are malfunctioning frequently, or are consuming excessive energy, renovation is necessary to ensure building comfort and safety. Modernization processes carried out by Egetürk Elevator ensure that your elevator receives a green label by bringing your older systems into full compliance with current legal regulations.

Why is it important to use original and CE-certified components when replacing elevator parts? +
Elevator systems are high-security vertical transportation devices in which thousands of mechanical and electronic parts work in perfect harmony. Using non-original, low-quality, or non-CE-certified components to replace worn-out parts during repairs or monthly elevator maintenance disrupts the system’s overall operational balance, leading to serious safety vulnerabilities and sudden accidents. Furthermore, the use of such unsuitable parts results in the elevator being directly issued a “red tag” and shut down during annual inspections.
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